Troubleshooting
Fixes for common issues connecting and using the Lectrium MCP in Claude or ChatGPT.
Most connection issues come down to the URL, sign-in, or plan level. Work through the items below.
The Lectrium MCP is in a pilot program. You can create an account during the Claude connection flow, or request access from the Lectrium team to have your dealership set up.
Make sure you pasted the server URL exactly, with no trailing spaces:
https://production.api.lectrium.com/mcpIt must start with https:// and end with /mcp.
Custom connectors require a ChatGPT plan that supports them (Plus, Pro, Team, Enterprise, or Edu). If you don't see the option, check your plan, or connect with Claude instead — see Connect Claude.
- Confirm you're signing in on Lectrium's login page (not your AI account).
- Try your Google account if username/password isn't working, or vice versa.
- If you just created your account, complete any verification step, then retry the connection.
- Confirm the connector shows as connected / authorized in your assistant's settings.
- Make sure you're asking about data your dealership is set up for.
- Start simple to confirm the link works:
Analyze my electrified inventoryRemove the Lectrium connector from your assistant's connector settings in Claude or ChatGPT. To fully revoke your dealership's access key, contact the Lectrium team. See Security & Privacy.
Still stuck?
Reach out through the Lectrium MCP product page and we'll get you connected.